As a Browns season ticket holder I've found that if I have a question for the Cleveland Browns support staff that involves generating revenue for the team, question are answered immediately. If however I have a complaint, it's as if I don't exist.
I'm in my second season as a ticket holder so except for about 4 months, Jimmy Haslam has owned the team during the time I've held season tickets. I have to ask the question now that I see how Pilot Flying J is run, if the Browns focus on cash and their lack of focus on customer services is a result of poor leadership or worse, organizational philosophy.
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